by Marie Barakat
(Tampa, FL)
Best Customer Service . . .
I ordered take out for a group from a nearby restaurant. Twice before when I have ordered, they have forgotten to give us a part of our meal. Usually we have had to go back (about a ten minute drive) and get our items.
This third time they forgot the soup. I know it is a small item, but I love their soup and was craving it. I called and told them.
Instead of telling me they would have it ready for me, they gave me a manager. I thought they did not believe me at first. The manager came on the phone and apologized repeatedly for the error. He asked me where I lived and told me he would deliver the soup himself.
When he arrived, he gave me the soup, an additional appetizer, a gift card for $10 off my next visit, and his personal business card.
Now honestly, all I wanted was the soup, but I was amazed at how they handled this situation. They took a bad situation and completely made up for it.
They definitely made sure I was coming back. It cost them an extra few bucks, but they had a customer for life.
Amazing!!!